Employment: Full-time
Location: All 15 counties
Work Arrangement: Hybrid remote
Compensation: DOE

Position Summary

The Community Health Worker supports Medi-Cal members by helping them connect with healthcare, social services, and community resources. This position involves building relationships with members, providing outreach and support, and helping individuals navigate barriers that may affect their health and stability.

Key Responsibilities

• Build trusting relationships with members and provide consistent, supportive communication

• Conduct outreach to individuals who may benefit from healthcare and community services

• Help members identify their needs, goals, and available resources

• Connect members with healthcare providers, social services, and community resources

• Assist members with navigating healthcare and social service systems

• Provide support with housing, food, transportation, mental health, substance use, employment, education, and other needs

• Help members schedule appointments and follow up on referrals when needed

• Provide reminders and encouragement to help members stay connected to their care and services

• Conduct in-person visits and community outreach when needed

• Communicate with members by phone, text, and other approved methods

• Work alongside Enhanced Care Managers and other members of the care team

• Collaborate with healthcare providers, community organizations, and other service providers

• Document member contacts, outreach efforts, referrals, and services accurately and in a timely manner

• Maintain confidentiality and follow all applicable policies and requirements

• Help members work toward greater stability, independence, and progress toward their personal goals

Requirements

• Previous experience in community health, social services, outreach, case management, or a related field

• Experience working with individuals or families facing complex social or health needs

• Strong communication and interpersonal skills

• Ability to build trusting relationships with people from diverse backgrounds

• Strong organization and time-management skills

• Ability to work independently and as part of a team

• Comfortable working both remotely and in person

• Proficiency with computers, email, electronic documentation, and virtual communication

• Reliable transportation for required in-person work

• Ability to maintain professional boundaries while providing supportive services

• Commitment to trauma-informed, person-centered care

Preferred Qualifications

• CHW Certification REQUIRED

• Experience working with Medi-Cal members

• Experience working in healthcare, behavioral health, social services, or community outreach

• Experience working with individuals experiencing homelessness, justice involvement, mental health challenges, or substance use

• Experience connecting individuals to housing and other community resources

• Experience working as a Community Health Worker or similar role

• Remote work experience

• Bilingual or multilingual skills are a plus, but not required

Employment: Full-time
Location: All 15 counties
Work Arrangement: Hybrid remote
Compensation: DOE

Position Summary

The Outreach Staff member helps connect Community Connections of California with people who may benefit from our services and with organizations that can help strengthen our work in the community. This position focuses on finding and engaging potential ECM members, building community relationships, supporting outreach efforts, and increasing awareness of Community Connections of California.

Key Responsibilities

• Identify and engage individuals who may be eligible for Enhanced Care Management (ECM)

• Conduct outreach to prospective members in the community, including people experiencing homelessness and individuals who are currently incarcerated or preparing to return to the community

• Conduct street outreach and jail or correctional facility outreach as assigned

• Contact prospective members by phone and other approved methods to explain available services and support enrollment

• Follow up consistently with prospective members throughout the enrollment process

• Attend community events, resource fairs, outreach events, and other activities that increase awareness of our services

• Build and maintain positive relationships with community organizations, service providers, and other potential partners

• Reach out to prospective partners and identify opportunities for collaboration

• Help identify organizations, businesses, and community members who may be interested in supporting our mission

• Assist with identifying potential donation opportunities and community resources

• Represent Community Connections of California in a professional, respectful, and compassionate manner

• Help build a strong reputation for Community Connections of California within the communities we serve

• Share information about our programs and services with community members and organizations

• Maintain consistent follow-up with potential members, partners, and community contacts

• Document outreach activities, contacts, referrals, and follow-up accurately and in a timely manner

• Work closely with the Enhanced Care Management team to ensure prospective members are connected to the appropriate staff and services

• Maintain confidentiality and follow all applicable policies and requirements

Requirements

• Experience in community outreach, social services, healthcare, case management, sales, community engagement, or a related field

• Strong communication and interpersonal skills

• Comfortable approaching and speaking with people from diverse backgrounds and circumstances

• Ability to build trust and develop positive relationships with community members and organizations

• Comfortable conducting outreach in community settings, including street outreach

• Strong follow-up, organization, and time-management skills

• Ability to work independently and manage multiple outreach activities and contacts

• Comfortable working both remotely and in person

• Proficiency with computers, email, electronic documentation, and virtual communication

• Reliable transportation for community outreach, events, and meetings

• Ability to maintain professional boundaries and confidentiality

• Commitment to trauma-informed, person-centered care

• Willingness to work with individuals experiencing homelessness, justice involvement, and other significant barriers

Preferred Qualifications

• Experience working with Medi-Cal members

• Experience with Enhanced Care Management or healthcare enrollment

• Experience conducting street outreach

• Experience working with individuals experiencing homelessness or justice involvement

• Experience working in or with correctional facilities

• Experience developing community partnerships

• Experience with fundraising, donations, or community resource development

• Experience representing an organization at community events

• Bilingual or multilingual skills are a plus, but not required

Employment: Full-time
Location: All 15 counties
Work Arrangement: Hybrid remote
Compensation: DOE

Position Summary

The Billing & Support Staff member provides billing, administrative, and day-to-day support for Community Connections of California. This position helps keep billing, documentation, and office operations organized and supports the ECM team with administrative needs.

Key Responsibilities

• Assist with billing and claims submission using Office Ally

• Enter and maintain accurate billing and client information

• Review information for accuracy and completeness

• Assist with tracking claims, billing activity, and follow-up as needed

• Maintain organized electronic records and documentation

• Assist with data entry and administrative tasks

• Support the ECM team with scheduling, documentation, communication, and other administrative needs

• Communicate with staff and outside organizations by phone, email, and other approved methods

• Help maintain organized files, records, and office information

• Assist with eligibility verification and other administrative processes as needed

• Follow up on missing or incomplete information

• Help identify and resolve basic billing or administrative issues

• Maintain confidentiality and protect sensitive information

• Follow organizational policies and procedures

• Provide general administrative support as needed to help the organization operate smoothly

Requirements

• Previous experience in billing, administration, office support, healthcare administration, or another relevant field

• Billing experience is preferred but not required

• Comfortable learning and using computer programs and electronic systems

• Ability to learn Office Ally and other organizational systems

• Strong attention to detail and accuracy

• Good organizational and time-management skills

• Strong communication skills

• Ability to work independently and stay organized

• Comfortable working both remotely and in person

• Proficiency with computers, email, electronic documentation, and common office software

• Reliable transportation for required in-person work

• Ability to maintain confidentiality and handle sensitive information appropriately

Preferred Qualifications

• Previous billing or claims experience

• Experience with Office Ally or similar billing software

• Experience with electronic health records or electronic documentation systems

• Experience with data entry or administrative support

• Strong attention to detail and ability to identify errors or missing information

• Ability to learn new systems and processes quickly